CONTACT CENTRE CONSULTING
Hiring a contact center consultant is a strategic decision that can help businesses improve efficiency, reduce costs, enhance customer satisfaction, and navigate complex transitions.
- Expanding or upgrading your contact center technology.
- Experiencing high operational costs or inefficiencies.
- Struggling with poor customer satisfaction or long wait times.
- Needing help with RFPs, vendor negotiations, or compliance audits.
- Preparing for a merger, acquisition, or major organizational change.
A contact center consultant brings specialized expertise to help businesses enhance efficiency, reduce costs, and improve customer satisfaction. Whether you’re upgrading technology, reducing inefficiencies, addressing compliance concerns, or navigating a major transition, the right consultant can provide data-driven, unbiased guidance that leads to measurable improvements.
TESTIMONIAL
Thank you, Emily.
Our new system is a real enabler for us in terms of mobility and working from home. We are able to use the soft client anywhere including through our Fortinet VPN. I have also been able to use my office hard phone at home. Mike and Nick are pleased with the simplicity of the On-Demand Contact Centre as well.
We thank you and Paul’s expertise and guidance throughout this project.
George Ianni, Manager, Information Technology
College of Nurses of Ontario | www.cno.org
Launched in 1999, Nielsen IT Consulting Inc. is an independent consulting firm who has a reputation for helping organizations achieve breakthrough results for their telecommunication investments. Exclusively focused on Contact Centre, Unified Communication, Audits and Telecom Expense Management.