Comments for Nielsen IT Consulting Inc. – Unified Communications & Contact Center Consulting

Comment on Unified Communications Strategic Planning [Part 1a]: UC Considerations by Rehan

Rehan — Sun, 06 Nov 2016 04:23:10 +0000

Mistakes are made when IT views this as a simple PBX replacement; rather UC is a combination of products and services that are ever changing and evolving. Therefore your plan must be flexible, dynamic and should mirror your business goals.

Comment on Unified Communications Strategic Planning [Part 1a]: UC Considerations by Emily Nielsen

Emily Nielsen — Mon, 29 Jul 2013 20:48:44 +0000

As a comment to both Mike and Bryon’s statements; in our practice we spend a great deal of time discussing with our clients telephony features that have been available for years as part of our UC assessment. It’s amazing just how many organizations already have a number of features already present on their current system(s) that could help streamline their processes that they are not aware of. Unified Messaging (UM) is definitely one that simply makes sense!

Comment on Unified Communications Strategic Planning [Part 1b]: UC Considerations Continued by Emily Nielsen

Emily Nielsen — Mon, 29 Jul 2013 20:27:06 +0000

Thank you Ross for your comment, I think for those of us that are in this industry on a daily basis we assume that everyone is up to speed on what UC is all about. But in reality, I am finding that there is still lots of opportunity for education on this topic.

Comment on Unified Communications Strategic Planning [Part 1a]: UC Considerations by Mike Wood

Mike Wood — Wed, 24 Jul 2013 12:47:46 +0000

Unified Messaging (voice and fax messages appearing in your email inbox) as a feature has indeed been around for a very long time. So long in fact that I wouldn’t really characterize it as a function of Unified Communications since as stated in the original blog it is not ‘real time’ communications. I think the interesting point here is that so many customers never really understood all the capabilities/features that their legacy PBX could deliver.

Comment on Unified Communications Strategic Planning [Part 1a]: UC Considerations by Byron Battles

Byron Battles — Tue, 23 Jul 2013 16:58:48 +0000

Am looking forward to the rest of the series and good distinction between UM and UC, although I would submit that UM is a sub-component of UC, and one that is finally gaining traction after nearly 25 years. The first UM offering I saw was ATT’s (now Avaya), circa 1990.