So you think it is easy to write a RFP for Unified Communications and/or your next contract centre technology? Think again...
LAST FRIDAY, Emily lifted the curtain to reveal a surprising truth that will dramatically change the way you think about Unified Communications (UC). This unusual truth is a discovery Emily has repeatedly
Before you shell out big bucks for a Unified Communications (UC) solution there’s one thing you really must do. And I mean really must do! Without this one thing you’ll
The whole point of moving to Unified Communications (UC) is to make it easier for people to communicate and collaborate. But… your users may not embrace the use of the
When introducing Unified Communications (UC) to your organization your goal should be to select the right technology that best meets the needs of your organization and its users. However… What’s
OK, I’m sure you’ve been in a meeting that’s been routinely interrupted by people on their mobile devices. They’re checking email, texting, or surfing the Web. Whatever. Now, beyond this
Launched in 1999, Nielsen IT Consulting Inc. is an independent consulting firm who has a reputation for helping organizations achieve breakthrough results for their telecommunication investments. Exclusively focused on Contact Centre, Unified Communication, Audits and Telecom Expense Management.
