Call Center – Nielsen IT Consulting Inc. – Unified Communications & Contact Center Consulting https://www.nielsenitconsulting.com Bridging the Gap Between Business and Technology Wed, 06 Nov 2024 14:03:44 +0000 en-US hourly 1 https://wordpress.org/?v=5.1.19 4th Largest Fitness Chain in the World Reveals Contact Centre Success Secrets https://www.nielsenitconsulting.com/4th-largest-fitness-chain-world-reveals-contact-centre-success-secrets/ Fri, 07 Jul 2017 18:04:32 +0000 https://www.nielsenitconsulting.com/?p=14493 Why Self-Service Is Flawed And What You Should Do About It https://www.nielsenitconsulting.com/hidden-dangers-of-self-service/ https://www.nielsenitconsulting.com/hidden-dangers-of-self-service/#respond Mon, 03 Oct 2016 12:30:56 +0000 https://www.nielsenitconsulting.com/?p=14214 https://www.nielsenitconsulting.com/hidden-dangers-of-self-service/feed/ 0 Contact Center: Is Geographic Redundancy Redundant? https://www.nielsenitconsulting.com/contact-center-geographic-redundancy-redundant/ https://www.nielsenitconsulting.com/contact-center-geographic-redundancy-redundant/#respond Mon, 20 Jun 2016 13:18:01 +0000 https://www.nielsenitconsulting.com/?p=13761 https://www.nielsenitconsulting.com/contact-center-geographic-redundancy-redundant/feed/ 0 Not all speech analytics tools are created equal https://www.nielsenitconsulting.com/not-all-speech-analytics-tools-are-created-equal/ Sat, 11 Jun 2016 15:19:29 +0000 https://www.nielsenitconsulting.com/?p=15463 Discover The Very Exciting Opportunity Within Your Contact Center When You Can Tap Into Call Records (the right way)! https://www.nielsenitconsulting.com/contact-center-speech-analytics-exciting-opportunity-contact-center/ Tue, 31 May 2016 15:28:48 +0000 https://www.nielsenitconsulting.com/?p=13925