4th Largest Fitness Chain in the World Reveals Contact Centre Success Secrets

Recently I had the rare opportunity to look inside the contact centre behind the world’s 4th largest fitness chain: GoodLife Fitness. And if you’re someone who has anything—and I mean ANYTHING—to

Share
Why Self-Service Is Flawed And What You Should Do About It

Last Summer, Emily went through two terrible customer experiences. And she lived to tell the tale. You see, these experiences were so bad that she published them in Contact Management

Share

When designing a phone system or contact center you need to ask yourself: “What level of service is required for my organization?” The typical response is to implement an expensive

Share

When looking into speech analytic tools, it is important to determine what you want to get out of the system and how you want to act on the data that

Share

If you enjoyed this video then you’ll love these two articles Paul Van Dam wrote for Contact Management magazine: (Part 1 of 2) Four reasons to consider speech analytics (Part

Share
This Article Mailed to 5,900 Key Executives Contains 4 Compelling Reasons Why You Need This Once “Out-of-Reach” Technology… To Turn Your Customer Calls into Mega-Valuable Sales & Marketing Insights!

If you’re looking for ways to boost sales and launch more successful marketing campaigns… while improving your customer experience AND product or service development… there’s a powerful—once “out-of-reach”—technology that can

Share

Despite advances in technology, the majority of contact centres still rely on callers accessing their organizations using the same method since the early 60’s. In order to properly meet the

Share

Contact Center technologies can provide a wide array of capabilities and services for an organization, however often the features are underutilized. Given the cost of agent licensing on modern systems,

Share