ABOUT US

Emily Nielsen is president of Nielsen IT Consulting Inc. Nielsen IT Consulting Inc., located in London, Ontario offers independent telecom and IT professional services in the area of RFP/RFQ development and execution, technology assessments and Project Management Services.

Professional project managers have to be results-driven individuals. Emilyknows how to organize and lead project teams, plan effectively, successfully control and communicate changes to budgets, schedule, and scope. In addition, her ability to manage her time is supported by her skilled staff of experts who work with her.

Emily has been directly involved in the telecommunications and IT industry for over 25+ years. Prior to starting her own practice in 1999, Emily was employed by Bell Canada as a National Account Manager.

Her primary responsibilities included the establishment and nurturing of relationships with some of Bell’s largest and highly respected customers. Trained in both data and voice networks/products her primary goal was to identify opportunity and deploy high tech resources throughout her many national and global accounts.

Emily has experience in managing highly complex communication projects bringing to the table expertise, knowledge and “Best Practices” for successful deployments. Emily is skilled in assessing intricate multi-layered assignments, identifying personnel gaps and matching those positions with professionals from both her own company and other industry specialists.

In addition to managing projects Emily is highly skilled in the development of technology roadmaps and strategic plans for clients who are interesting in transitioning their outdated telephony/mobile and data networks into Unified Communication workplace experience. Emily has worked with numerous private and public-sector clients to help them break down their internal communications silos and operate as one collaborative network regardless of location.

Emily is experienced in the preparation of strategic plans, RFP development and execution, vendor evaluation and ROI benchmarking.

Emily is a sought-after guest speaker on a variety of topics and has frequently spoken at numerous industry events for Avaya, Cisco, Interactive Intelligence, MISA, Tech Alliance, etc. Also, has provided content for Avaya International Users Group (IAUG) INSIGHTS quarterly magazine and Contact Management quarterly magazine 2016-2018.
Also, Emily’s firm is known for their UC industry conference 2002-2004 in Toronto, “Know Your Alternatives”.

Currently this is the second year that Emily is the only Canadian Consultant who was invited to participate on the International Genesys Consultant Advisory Board. This Board brings together consultants who currently engaged in working in the Contact Centre industry who are able to provide direct feedback to Genesys Senior Management about products and services on behalf of their clients.

Emily is a graduate from the University of Western with a degree in Music Education.

Paul is an authority in contact centre and interactive voice response (IVR) design, strategy, and procurement. Paul’s extensive career of more than 20 years in the industry means he has experienced first hand the evolution of voice centric contact centre to multi-channel to current day omi-channel. In addition to keeping abreast of changing trends Paul has provided analysis on all of the major call center providers such as Genesys, Avaya, Cisco, Nuvox, Mitel , Five9s, InContact and others.

As the industry trends have evolved to omi-channel so have the opportunities for clients who are leaving behind their traditional call centre technology in favour for hosted or cloud-based services. Due to this change in the market place, Paul is a subject manner expert in providing clients clear ROI comparisons between traditional ownership, hosted to cloud.

As a double threat to our competitors, Paul in addition to his extensive contact centre experience has worked with on numerous IP Telephony/Unified Communication (UC) projects providing technical expertise.
Paul is skilled in the preparation of providing technical specifications for RFP (Request for Proposal) and routinely works directly with our clients steering committees to provide technical oversight during the vendor evaluation process. He is relied on by his clients for his vendor-neutral recommendations.

Graduate from Sir Sandford Fleming College; Electrical Engineering Technician Telephone Systems.