Canada's Unified Communications & Contact Centre Consultants

Contact Centre Consulting
Better Contact Centre Experience

Seamless access is essential for delivering a successful contact center experience, no matter who your customer is.

Unified Communications Consulting
Better communications

Corporate communication needs vary by employee role, having a cohesive and efficient telecom network benefits the business, staff, and customers alike.

Telecom and Mobility Cost-Savings
Optimize your services and secure better pricing

Carrier phone bills can be confusing, carrier portals are cumbersome, and customer support is often lacking. We simplify the process by providing clear, concise recommendations that take the guesswork out of your billing.

Telecom Expense Management (TEM)
One platform, infinite possibilities

Whether you need a TEM or a Mobility Expense Management system, iungo™ has you covered – delivering both in one powerful solution.

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A Clear Vision, A Trusted Partnership

From the beginning, our vision has been simple yet steadfast: to provide independent consulting in telecom, mobility, and IT. As a proud Canadian-owned and operated company, we’ve remained committed to that mission—completing hundreds of assessments, developing strategic plans and RFPs, and guiding clients through procurement processes that drive real, measurable impact. Along the way, we’ve had the privilege of collaborating with procurement managers and witnessing how informed purchasing decisions can transform operations.

Our success is built on the trust and support of our clients—thank you for being an essential part of our journey. We also extend our sincere appreciation to the exceptional individuals who have worked with us over the years; your contributions have been invaluable.

Looking ahead, 2026 will undoubtedly bring new challenges. More than ever, organizations must earn the trust of their stakeholders by delivering effective solutions and competitive pricing. At Nielsen IT Consulting Inc. our commitment remains unwavering: to provide independent, client-first advice—rooted in aligning your unique needs with the best the market has to offer.

As part of that commitment, we expanded our services in 2018 by launching our software division, iungo™. Our flagship product seamlessly integrates Telecom and Mobility Expense Management into a single solution. iungo™ replaces outdated, manual cost allocation processes with a comprehensive, automated platform designed to enhance efficiency and transparency.

We’re excited for what lies ahead and look forward to continuing this journey together.

Warm regards,

Emily Nielsen, CEO and Founder
Nielsen IT Consulting Inc and iungo™

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